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The documents below set out how Meruheal works, your privacy, and the terms that apply when you use our website or services. Please read them carefully.
Document 1 of 4
Meruheal is a healthcare coordination service, not a medical provider.
The information on this website — including descriptions of procedures, recovery timelines, anatomy, and pricing — is provided for general informational purposes only. It is not medical advice, diagnosis, or treatment, and must not be relied upon as a substitute for consultation with a qualified, registered medical practitioner.
Meruheal does not practise medicine, provide clinical opinions, recommend specific procedures, or assess your suitability for any treatment. All clinical decisions — including diagnosis, choice of procedure, surgical technique, and post-operative care — rest solely with the treating surgeon and hospital. You should always seek the advice of your own physician or a qualified healthcare provider regarding any medical condition or before making any decision related to a medical procedure.
Procedure descriptions on this site are generalised and may not reflect your individual circumstances. Outcomes, recovery times, and risks vary from patient to patient. Nothing on this website constitutes a promise, guarantee, or assurance of any particular medical outcome.
If you are experiencing a medical emergency, contact your local emergency services immediately. Do not rely on this website or on Meruheal for urgent or emergency care.
Document 2 of 4
These Service Terms govern the coordination and facilitation services provided by Meruheal ("Meruheal", "we", "us", "our") to you ("you", "the patient", "the client"). By engaging our services, paying our facilitation fee, or instructing us to coordinate any aspect of your care, you agree to these terms.
Meruheal is a Bangalore-based healthcare coordination service operated as a sole proprietorship registered in India. We help patients plan and coordinate elective medical procedures at accredited hospitals in Bangalore — including matching you to a suitable hospital, helping arrange appointments and estimates, and supporting travel and logistics. We are a coordination and facilitation service only. We are not a hospital, clinic, doctor, or healthcare provider, and we do not provide medical advice, treatment, or clinical services of any kind.
We do not diagnose conditions, recommend procedures, assess your fitness for treatment, or make any clinical decisions. All such matters rest entirely with qualified, registered medical practitioners. Any general information we share is not medical advice. Please refer to our Medical Disclaimer.
We do not own, operate, or control any hospital or clinic, and we do not set or control their pricing, availability, treatment protocols, or standards of care. Hospital charges and surgeon's fees are determined by the hospital and are subject to change. Any indicative pricing or estimate we provide is for planning purposes only and is not a quote, offer, or guarantee.
We charge a flat facilitation fee for our coordination services. This fee is tiered according to the complexity of the procedure being coordinated and will be confirmed to you in advance. Our facilitation fee covers our coordination services only. It is entirely separate from, and does not include, any hospital charges, surgeon's fees, diagnostic costs, medication, hospital stay, or any other clinical or medical cost. All such costs are payable by you directly to the hospital or relevant provider, in accordance with that provider's own terms and pricing. We do not collect, hold, or process payment for hospital or medical charges on a hospital's behalf. The facilitation fee is for the coordination service itself and is not contingent on the outcome of any procedure or on your satisfaction with any hospital or practitioner.
You are responsible for: providing accurate, complete, and honest information about your medical history, current condition, and personal circumstances; making your own independent decisions about whether to proceed with any treatment, in consultation with qualified medical practitioners; obtaining your own independent medical advice, including from your home-country physician, before travelling or undergoing any procedure; arranging and paying for your own travel, accommodation (except where we expressly assist), visas, and medical or travel insurance; ensuring you are medically fit to travel and to undergo the intended procedure; complying with all applicable laws, including immigration and visa requirements; and reviewing and agreeing to the hospital's own terms, consent forms, and pricing directly with the hospital.
Any agreement for medical treatment is solely between you and the hospital and/or treating practitioner. Consent to treatment, the treatment contract, clinical responsibility, and any duty of care arising from treatment are matters strictly between you and the provider. Meruheal is not a party to that relationship and assumes no responsibility or liability arising from it.
Medical procedures carry inherent risks, and outcomes cannot be guaranteed. We make no representation, warranty, or guarantee — express or implied — regarding the success, results, safety, or suitability of any procedure, hospital, or practitioner, or regarding recovery times or freedom from complications.
To the fullest extent permitted by law: Meruheal's liability to you is limited to the provision of the coordination services described in these terms, and to the amount of the facilitation fee you have paid to us for the relevant engagement. We are not liable for any clinical care, treatment, advice, act, or omission of any hospital, surgeon, or practitioner; for any medical outcome, complication, injury, or loss arising from treatment; or for any indirect, incidental, or consequential loss. Nothing in these terms excludes any liability that cannot be excluded under applicable law.
You agree to indemnify and hold Meruheal harmless against any claims, losses, or costs arising from your breach of these terms, your provision of inaccurate information, or your decisions in relation to any treatment.
We handle your personal and health information in accordance with our Privacy Policy.
If you cancel our services after engaging us but for reasons unrelated to a hospital's or surgeon's clinical decision, a flat cancellation fee of US $300 applies. Where you have paid your facilitation fee in advance, we will refund the fee paid less this US $300 cancellation fee. Where the facilitation fee has not yet been paid, the US $300 cancellation fee remains payable. Our facilitation fee is not refundable on the basis of dissatisfaction with a hospital, surgeon, treatment, or medical outcome, as our fee covers coordination services only and not the medical care itself. If a hospital or surgeon determines that you are not a suitable candidate for a procedure, or a procedure cannot proceed for clinical reasons, the US $300 cancellation fee does not apply, and we will refund any portion of our facilitation fee attributable to coordination work not yet performed. Fees for coordination work already completed remain payable. Hospital charges, surgeon's fees, deposits, and all other medical or clinical costs are governed by the hospital's own cancellation and refund policies, which are set by the hospital and are entirely outside our control. Any refund of such amounts must be sought directly from the hospital. Refunds, where due, will be processed within a reasonable period to the original method of payment, subject to any transaction or currency-conversion charges.
These terms are governed by the laws of India. The courts of Bangalore, Karnataka shall have exclusive jurisdiction over any dispute arising out of or in connection with these terms or our services.
We may update these terms from time to time. The version in effect at the time you engage our services governs that engagement.
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This Privacy Policy explains how Meruheal ("we", "us", "our") collects, uses, stores, shares, and protects your personal information, including sensitive health information, when you use our website or engage our healthcare coordination services. We are based in Bangalore, India, and process personal data in accordance with India's Digital Personal Data Protection Act, 2023 (DPDP Act).
We may collect: identity and contact details (name, email, phone number, country of residence, and, where relevant for coordination, passport or travel-document details); information about the patient where you are enquiring on behalf of a family member; health and medical information you choose to share with us, such as your condition, medical history, reports, and the procedure you are interested in; communications between you and us; and technical information collected automatically when you use our website, such as your IP address, browser type, device information, and usage data, including via cookies and similar technologies and through advertising and analytics tools. Health information is sensitive personal data. We collect it only where you voluntarily provide it to enable us to coordinate your care, and we treat it with appropriate care.
We use your information to: respond to your enquiries; provide and coordinate our facilitation services; share relevant information with hospitals and practitioners so they can assess and respond to your needs; arrange appointments, estimates, and logistics; communicate with you about your engagement; improve our website and services; measure the effectiveness of our advertising; and comply with legal obligations.
We process your personal data on the basis of your consent and to provide the services you have requested. By submitting an enquiry or sharing your information with us, you consent to our collecting and using it as described in this policy. You may withdraw your consent at any time, though doing so may prevent us from continuing to provide our services.
We share your information with accredited hospitals and treating practitioners in Bangalore, to the extent necessary to coordinate your care and at your direction. We may also share information with service providers who support our operations (such as communication, hosting, and analytics providers), and where required by law. We do not sell your personal information.
Meruheal is based in India and processes your data in India. If you are located outside India — including in Australia, the United Arab Emirates, Saudi Arabia, the United Kingdom, the United States, or elsewhere — your personal and health information will be transferred to, stored, and processed in India. By using our services, you consent to this cross-border transfer and processing. We take reasonable steps to protect your information in accordance with this policy.
We retain your personal information for as long as necessary to provide our services, to comply with legal obligations, to resolve disputes, and to enforce our agreements. When information is no longer required, we take reasonable steps to delete or anonymise it.
We take reasonable technical and organisational measures to protect your information against unauthorised access, loss, or misuse. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may have the right to: access the personal information we hold about you; request correction of inaccurate or incomplete information; request deletion of your information; withdraw consent; and raise a grievance about how we handle your data. To exercise these rights, contact us using the details below.
Our website uses cookies and similar technologies, including third-party advertising and analytics tools, to operate the site, understand usage, and measure advertising performance. You can manage cookies through your browser settings, though some features may not function properly if you disable them.
Our services are intended for adults. We do not knowingly collect personal information from children except where provided by a parent or guardian in the course of arranging care.
If you have questions, requests, or complaints about your personal data or this policy, please contact us at the contact details published on our website. We will respond within a reasonable time.
We may update this policy from time to time. The current version will always be available on our website.
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These Terms of Use govern your access to and use of the Meruheal website. By using this website, you agree to these terms. If you do not agree, please do not use the site.
This website provides general information about Meruheal's healthcare coordination services and about elective medical procedures available at accredited hospitals in Bangalore, India. The website is informational only.
Content on this website is provided for general information and is not medical advice. Please refer to our Medical Disclaimer. All clinical decisions rest with qualified medical practitioners.
We aim to keep information on this website accurate and current, but we make no warranty that it is complete, accurate, or up to date. Procedure descriptions, timelines, and indicative pricing are generalised and subject to change. Pricing shown is indicative only, relates to hospital costs that we do not control, and is not a quote or offer.
You agree not to misuse this website, including by attempting to gain unauthorised access, interfering with its operation, scraping or harvesting data, or using it for any unlawful purpose.
All content on this website, including text, design, graphics, illustrations, and logos, is owned by or licensed to Meruheal and is protected by applicable laws. You may not reproduce, distribute, or use it without our permission, except for your own personal, non-commercial reference.
Our website may link to third-party websites. We are not responsible for the content, accuracy, or practices of those sites.
To the fullest extent permitted by law, Meruheal is not liable for any loss or damage arising from your use of, or reliance on, this website or its content. Your use of the website is at your own risk.
Your use of the website is also governed by our Privacy Policy.
These terms are governed by the laws of India, and the courts of Bangalore, Karnataka shall have exclusive jurisdiction over any dispute arising out of or in connection with this website.
We may update these terms at any time. Continued use of the website constitutes acceptance of the current terms.