๐Ÿ“… Book a free call with our on-ground coordinator in Bangalore

Frequently asked questions

Your questions, answered honestly

Everything families ask us before they travel โ€” about quality, cost, logistics and recovery. If your question isn't here, just ask.

Getting started

Before you decide

How do I begin, and is there any obligation? +

Just send us a message or fill the intake form with your diagnosis and any reports. There's no cost and no obligation to begin โ€” we'll review your case and come back within 48 hours with a recommendation and an estimate, and you decide whether to go further.

What information do you need from me? +

Ideally your diagnosis, any recent scans or test reports, and a sense of your timeline. But even a few lines describing your situation is enough to start the conversation โ€” we'll guide you on anything else we need.

Why do you only work in Bangalore? +

Because we know it. We chose to do one city properly rather than spread thinly across many. Bangalore concentrates some of India's most established, accredited hospitals in a mild, navigable, English-speaking city โ€” and we're based here, close to them.

Quality & safety

Care you can trust

Are the hospitals accredited? +

Yes. We coordinate care only at NABH-accredited hospitals โ€” India's national standard for quality and patient safety โ€” and several hold JCI accreditation, the same international body that accredits leading hospitals in the US and Europe.

How are surgeons chosen? +

We match you to a specialist whose unit performs your exact procedure in high volume. How well an operation goes is closely tied to how often the team does it, so we prioritise genuine, repeated experience in your specific surgery.

Will language be a barrier? +

No. English is spoken throughout Bangalore's hospitals, hotels and daily life, and interpreter support is available where needed. Your coordinator is reachable in English at any time.

Cost

Money, made clear

What does the price include? +

Your package covers the surgery, surgeon and theatre fees, the implant or device where applicable, your hospital stay, pre-op assessments, in-hospital physiotherapy, and our coordination. Flights, extended accommodation and optional upgrades are quoted separately and always flagged in advance.

Are there any hidden fees? +

None. What we quote is what you pay. Your estimate is fully itemised so you can see every cost, and we'll never add anything to your bill that you weren't told about beforehand.

How does pricing work? +

Every procedure is priced transparently: a fixed, all-in package covering your surgery and our flat coordination fee, with no hidden add-ons and no commission. You can explore indicative figures in your own currency using the cost estimator on each procedure page, and your exact written quote arrives within 48 hours of us reviewing your reports.

Logistics & recovery

The practical side

How long will I be in Bangalore? +

For a procedure like joint replacement, plan for roughly three to four weeks: a few days of pre-op assessment, a 3โ€“5 night hospital stay, and the important first recovery weeks before your surgeon clears you to fly.

Do you help with visas and travel? +

Yes. We issue your medical visa invitation letter, guide your flight booking, arrange accommodation near the hospital, and handle airport transfers and local transport throughout your stay.

What happens after I return home? +

Before you leave, your surgeon prepares a full discharge summary for your doctor at home, and we stay in touch to help with follow-up questions during your recovery.

Still have a question?

Ask us anything โ€” there's no commitment, and a real person in Bangalore will answer.

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